This privacy notice explains how StitchCraft Atelier handles personal data when you contact us, request tailoring or remodelling services, or use the website. It is written to help you understand what we collect, why we process it, and how you can exercise your rights.
Privacy rights lifecycle
You may have rights to know how your data is used, to ask for corrections, to object in some situations, and to request deletion or restriction where the law allows. We will assess each request in light of the processing purpose, any legal obligation, and the need to preserve records connected to your project or inquiry.
To protect your information, we may ask for details needed to verify your identity and understand the request. Once verified, we will review the request and respond within the period required by applicable law, unless an extension or limitation is permitted.
Contact and project records are retained for the period needed to manage the inquiry, complete the service, handle follow-up, and meet accounting or legal obligations where applicable. When data is no longer needed, it is deleted or anonymised according to our retention practices.
If we make material changes, we will update this page and may use a reasonable notice method suited to the nature of the change. The version in force is the one published most recently on the website.
Depending on how you interact with StitchCraft Atelier, we may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information to keep the website secure and functioning properly.
We receive personal data when you submit a contact form, send an email, call us, or arrange a fitting appointment. Technical information may be collected automatically when you visit the site or use it to support delivery, security, and basic operation.
The cookies we use are limited to essential cookies that support the website’s basic functions and preference cookies that store your privacy choices. We do not confirm the use of analytics or marketing cookies on this site.
We use cookies only for essential site operation and to remember privacy preferences. Where your browser or device allows it, you can manage or block cookies through your settings, but some parts of the site may not work as intended if essential cookies are disabled.
Data processing overview
We use personal data to answer inquiries, arrange appointments, assess garments and project details, prepare quotes, manage design approval and workshop communication, provide technical delivery of the website, maintain security, and keep records needed for legal or administrative purposes.
We may share data with service providers that support website operation, technical delivery, or message handling, but only to the extent needed for those functions. These recipients are expected to use the data only for the services they provide to us and under appropriate confidentiality obligations.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security issues. Any such disclosure is limited to what is reasonably necessary for the relevant purpose.
Where the GDPR applies, we process personal data on a lawful basis appropriate to the context, such as responding to your inquiry, preparing a project, meeting legal obligations, or relying on consent where it is required. The scope of each basis depends on the way you contact us and the service you request.
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing is based on consent. Some requests may be limited by legal retention duties, security needs, or the need to complete a service you asked for.
